FAQs: Conference Services

Q: What is Sub-Conferencing?
A: Moderator can request the operator to place two or more participants into a separate conference. When instructed, the operator will return everyone to the original conference.

Q: Do you offer Transcription services?
A: Yes. ConferencePlus can provide you with a text copy of your conference in hard copy, CD or diskette format. The usual turn around time is 48-hours but orders can be expedited for a nominal fee.

Q: What type of operator assistance is available during a call?
A: Available operator assistance options range from ConferenceManager service, providing continuous monitoring whereby the operator will actually listen to the audio quality and take verbal cues from the host, to operator support for "*0" requests on ConferenceAnytime and ConferencePasscode conferences. The operator can be very prominent in the meeting or can remain in the background to assist when needed. Typically, full-time operator assistance is requested from customers that use our queuing or polling services where full-time operator assistance is necessary for a smooth-flowing call.

Q: What is Full Time Monitoring